Question 1

Which Incoterms do you quote on?

Accepted Answer

We quote FOB as standard and can extend to CFR, CIF or EXW on request. The quotation states the Incoterm, named port and validity period so your team can compare landed cost directly.

Question 2

What documentation is issued with each shipment?

Accepted Answer

Commercial Invoice, Packing List, Bill of Lading and Certificate of Origin as standard, with Phytosanitary or Health Certificate and a lot-specific Certificate of Analysis where the product and destination require it.

Question 3

Can you supply against our own specification sheet?

Accepted Answer

Yes. Send your specification, tolerance ranges and testing method and we will confirm which producing partner can meet it, or state clearly where a parameter cannot be guaranteed.

Question 4

How is lot traceability handled?

Accepted Answer

Each shipment is referenced by lot with its producing region and processing period recorded, so any quality query can be traced back to a specific batch.

Question 5

Do you support private label and custom packaging?

Accepted Answer

Yes, for retail-ready and bulk formats. Artwork, print method, bag or carton weight and palletisation are agreed before production and confirmed in the final quotation.

Question 6

Do you export outside Indonesia?

Accepted Answer

We support international B2B inquiries and can discuss product availability, documentation, packaging, and shipment requirements according to destination.

Question 7

Can I request a sample?

Accepted Answer

Yes. Samples can be discussed before commercial orders depending on the product and destination.

Question 8

What is your minimum order quantity?

Accepted Answer

MOQ varies by product, packaging, and producer. Contact our team with your requirements for more accurate information.

Question 9

Can you supply full container quantities?

Accepted Answer

Commercial and container-volume requirements can be discussed depending on product availability.

Question 10

Can products use custom packaging?

Accepted Answer

Packaging requirements can be discussed based on volume, product type and manufacturing capability.

Question 11

What certifications are available?

Accepted Answer

Certification availability can vary between products and production partners. Contact our team to request relevant supporting documents.

Question 12

Where are your ingredients sourced?

Accepted Answer

Our portfolio focuses on ingredients sourced from Indonesia and selected Indonesian producers and agricultural regions.

Question 13

How can I request pricing?

Accepted Answer

Use the Request Quote form or contact us through WhatsApp.

Frequently Asked Questions

Bring the Taste of Indonesia to Your Next Product.

Frequently Asked Questions

01Which Incoterms do you quote on?

02What documentation is issued with each shipment?

03Can you supply against our own specification sheet?

04How is lot traceability handled?

05Do you support private label and custom packaging?

06Do you export outside Indonesia?

07Can I request a sample?

08What is your minimum order quantity?

09Can you supply full container quantities?

10Can products use custom packaging?

11What certifications are available?

12Where are your ingredients sourced?

13How can I request pricing?

Bring the Taste of Indonesia to Your Next Product.